Incidents reported on status page for Straddle https://status.straddle.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c3dee998100acb9ba86eb8a87b61bd6a.png https://status.straddle.com/ en https://status.straddle.com/ Mon, 06 Oct 2025 11:33:42 +0000 https://status.straddle.com/#9829dc853733ab158b1c01c408c09c4d4107079b17d47efa0f9e83bc8ea4708a Production Dashboard recovered https://status.straddle.com/ Mon, 06 Oct 2025 11:27:18 +0000 https://status.straddle.com/#9829dc853733ab158b1c01c408c09c4d4107079b17d47efa0f9e83bc8ea4708a Production Dashboard went down https://status.straddle.com/ Mon, 06 Oct 2025 11:25:00 +0000 https://status.straddle.com/#f1c3edd702fae58776405a819c8b9c91f65ed0cd115e17d19c97479b668a9cfa Production Dashboard recovered https://status.straddle.com/ Mon, 06 Oct 2025 08:07:23 +0000 https://status.straddle.com/#f1c3edd702fae58776405a819c8b9c91f65ed0cd115e17d19c97479b668a9cfa Production Dashboard went down https://status.straddle.com/ Mon, 29 Sep 2025 10:49:42 +0000 https://status.straddle.com/#212f234a93f606c8fbdf115854331f92089a5573872e3f47335b79558309c23c Sandbox API recovered https://status.straddle.com/ Mon, 29 Sep 2025 10:44:47 +0000 https://status.straddle.com/#212f234a93f606c8fbdf115854331f92089a5573872e3f47335b79558309c23c Sandbox API went down https://status.straddle.com/ Mon, 29 Sep 2025 04:16:39 +0000 https://status.straddle.com/#c220734851527b458875ff9e18743092d30845d0c3433cf757257968cad08c22 Sandbox API recovered https://status.straddle.com/ Mon, 29 Sep 2025 04:09:56 +0000 https://status.straddle.com/#c220734851527b458875ff9e18743092d30845d0c3433cf757257968cad08c22 Sandbox API went down https://status.straddle.com/ Wed, 17 Sep 2025 07:22:00 +0000 https://status.straddle.com/#62cdb14c8bcb2065c6cf1255b2dfb8e4ac4e36d32092ae19349c8e190cb19eb0 Production Dashboard recovered https://status.straddle.com/ Wed, 17 Sep 2025 07:18:41 +0000 https://status.straddle.com/#62cdb14c8bcb2065c6cf1255b2dfb8e4ac4e36d32092ae19349c8e190cb19eb0 Production Dashboard went down https://status.straddle.com/ Tue, 16 Sep 2025 06:34:33 +0000 https://status.straddle.com/#e46ba16e9cb525c31f958d53b4ccd904c8ee675e084b11204f95032961ed51ca Production Dashboard recovered https://status.straddle.com/ Tue, 16 Sep 2025 06:25:15 +0000 https://status.straddle.com/#e46ba16e9cb525c31f958d53b4ccd904c8ee675e084b11204f95032961ed51ca Production Dashboard went down https://status.straddle.com/incident/724610 Mon, 15 Sep 2025 14:55:00 -0000 https://status.straddle.com/incident/724610#6bdb313145746e1ee64d27a327d37564ebd25d7f905551942562a95d05e223cb Our Authentication Provider is no longer reporting degradation. All services, including the Straddle Portal, are operating normally. https://status.straddle.com/incident/724610 Mon, 15 Sep 2025 14:11:00 -0000 https://status.straddle.com/incident/724610#2b3e498866bc9597d8bdce8f32b2af3c8362ce76d7065b1231c2bbf1f97c5bcc We are aware that our Authentication Provider is experiencing some degradation. As a result, some users may be unable to log in to the Straddle Portal. All Straddle APIs remain unaffected and are functioning as expected. https://status.straddle.com/ Thu, 28 Aug 2025 17:13:01 +0000 https://status.straddle.com/#960df3101de4cbf38496fb343cbad19ea81adf60676fd7d64e2b82a651e14445 Production Dashboard recovered https://status.straddle.com/ Thu, 28 Aug 2025 17:06:58 +0000 https://status.straddle.com/#960df3101de4cbf38496fb343cbad19ea81adf60676fd7d64e2b82a651e14445 Production Dashboard went down https://status.straddle.com/ Thu, 28 Aug 2025 15:03:55 +0000 https://status.straddle.com/#e094033f7b5eebc573d04245529655701e130aebca1aac6cd143ee751c35d272 Production Dashboard recovered https://status.straddle.com/ Thu, 28 Aug 2025 14:55:22 +0000 https://status.straddle.com/#e094033f7b5eebc573d04245529655701e130aebca1aac6cd143ee751c35d272 Production Dashboard went down https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 13:00:00 -0000 https://status.straddle.com/incident/707199#c238ba47305c663df65b6d4319c146e655ce9a315cc17f0f901c8ec59045931e Maintenance completed https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 13:00:00 -0000 https://status.straddle.com/incident/707199#c238ba47305c663df65b6d4319c146e655ce9a315cc17f0f901c8ec59045931e Maintenance completed https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 13:00:00 -0000 https://status.straddle.com/incident/707199#c238ba47305c663df65b6d4319c146e655ce9a315cc17f0f901c8ec59045931e Maintenance completed https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 12:00:00 -0000 https://status.straddle.com/incident/707199#ed38cb07f290dcc9a6ebc879b569c88fb1458a2081da603245f8e6fc439c4aff ## Scheduled System Maintenance - Infrastructure Upgrade We will be performing scheduled maintenance to upgrade our infrastructure to a higher availability tier. This enhancement will significantly improve system performance, reliability, and redundancy across all Straddle services. **What to expect:** - All Straddle services will be temporarily unavailable during the maintenance window - Payment processing, API access, and dashboard functionality will be paused - Any queued transactions will be processed immediately after service restoration **Why we're doing this:** We're migrating to an enhanced cloud infrastructure tier that will deliver faster processing speeds, improved system stability, and better fault tolerance. This upgrade is part of our commitment to providing you with the most reliable payment infrastructure possible. We appreciate your patience during this brief interruption. Our team will be monitoring the upgrade closely to ensure a smooth transition. https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 12:00:00 -0000 https://status.straddle.com/incident/707199#ed38cb07f290dcc9a6ebc879b569c88fb1458a2081da603245f8e6fc439c4aff ## Scheduled System Maintenance - Infrastructure Upgrade We will be performing scheduled maintenance to upgrade our infrastructure to a higher availability tier. This enhancement will significantly improve system performance, reliability, and redundancy across all Straddle services. **What to expect:** - All Straddle services will be temporarily unavailable during the maintenance window - Payment processing, API access, and dashboard functionality will be paused - Any queued transactions will be processed immediately after service restoration **Why we're doing this:** We're migrating to an enhanced cloud infrastructure tier that will deliver faster processing speeds, improved system stability, and better fault tolerance. This upgrade is part of our commitment to providing you with the most reliable payment infrastructure possible. We appreciate your patience during this brief interruption. Our team will be monitoring the upgrade closely to ensure a smooth transition. https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 12:00:00 -0000 https://status.straddle.com/incident/707199#ed38cb07f290dcc9a6ebc879b569c88fb1458a2081da603245f8e6fc439c4aff ## Scheduled System Maintenance - Infrastructure Upgrade We will be performing scheduled maintenance to upgrade our infrastructure to a higher availability tier. This enhancement will significantly improve system performance, reliability, and redundancy across all Straddle services. **What to expect:** - All Straddle services will be temporarily unavailable during the maintenance window - Payment processing, API access, and dashboard functionality will be paused - Any queued transactions will be processed immediately after service restoration **Why we're doing this:** We're migrating to an enhanced cloud infrastructure tier that will deliver faster processing speeds, improved system stability, and better fault tolerance. This upgrade is part of our commitment to providing you with the most reliable payment infrastructure possible. We appreciate your patience during this brief interruption. Our team will be monitoring the upgrade closely to ensure a smooth transition. https://status.straddle.com/incident/661367 Wed, 30 Jul 2025 23:09:00 -0000 https://status.straddle.com/incident/661367#450bc8f53eebda08d9ea9fa13e55c2757ed4a2b0c60264d1d33d2d9d6525c428 The issue with the database degradation is fixed and we are currently investigating the Root Cause of the incident. Access to Sandbox was restored, and we will release new communications when the Root Cause is identified. https://status.straddle.com/incident/661367 Wed, 30 Jul 2025 22:12:00 -0000 https://status.straddle.com/incident/661367#f0bae3935078eb0bd3ab0db37a7286e700d2849483462d1139d6761f03e7174f Notice: Some services in the sandbox environment are currently experiencing degraded database performance. Our team is actively investigating the issue. Production systems are not affected.