Incidents reported on status page for Straddle https://status.straddle.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c3dee998100acb9ba86eb8a87b61bd6a.png https://status.straddle.com/ en https://status.straddle.com/incident/828913 Thu, 19 Feb 2026 18:40:00 -0000 https://status.straddle.com/incident/828913#706a6f49ed088744f1f91ffa3de2673c74064b3fdf4df0835f5a091df9b84492 We've observed stable operations and are marking this incident as resolved. https://status.straddle.com/incident/828913 Thu, 19 Feb 2026 18:10:00 -0000 https://status.straddle.com/incident/828913#1760cf50945185c57e8ee45701a9fda47fcc5024a4c81e656f234064d5351b63 Performance has stabilized. We continue to monitor the environment closely to ensure no further issues arise before moving to a fully resolved status. https://status.straddle.com/incident/828913 Thu, 19 Feb 2026 16:12:00 -0000 https://status.straddle.com/incident/828913#63dbf8d116c0e79c37ec5fb2079980a85bd52411df349611dbae1657832d0447 We have identified the issue as performance degradation within our Identity Provider. We are working with them on remediation and will continue to monitor closely. https://status.straddle.com/incident/822711 Tue, 10 Feb 2026 20:30:00 -0000 https://status.straddle.com/incident/822711#e7a35d4a049e7c4473529747465c42509c9bd7c3cc6765b6534c16c3c1c0b487 We identified the root cause of the API disruption as a degraded database index that was impacting query performance. The index has been corrected and service has been fully restored. We are continuing to monitor the system closely. https://status.straddle.com/incident/822711 Tue, 10 Feb 2026 20:30:00 -0000 https://status.straddle.com/incident/822711#e7a35d4a049e7c4473529747465c42509c9bd7c3cc6765b6534c16c3c1c0b487 We identified the root cause of the API disruption as a degraded database index that was impacting query performance. The index has been corrected and service has been fully restored. We are continuing to monitor the system closely. https://status.straddle.com/incident/822711 Tue, 10 Feb 2026 18:48:00 -0000 https://status.straddle.com/incident/822711#3646479848b10c8d6427e48654a9cd8bba18db7466be05ddb99547ed4fa1f370 We are experiencing degraded performance on our production API due to database contention and we are monitoring the situation closely. https://status.straddle.com/incident/822711 Tue, 10 Feb 2026 18:48:00 -0000 https://status.straddle.com/incident/822711#3646479848b10c8d6427e48654a9cd8bba18db7466be05ddb99547ed4fa1f370 We are experiencing degraded performance on our production API due to database contention and we are monitoring the situation closely. https://status.straddle.com/ Wed, 04 Feb 2026 16:15:32 +0000 https://status.straddle.com/#a17c7bdae00b80134f61ce6585b8a0216cd4c79ec5af25f3efdf17bdcdfb88a0 Sandbox API recovered https://status.straddle.com/ Wed, 04 Feb 2026 16:12:19 +0000 https://status.straddle.com/#a17c7bdae00b80134f61ce6585b8a0216cd4c79ec5af25f3efdf17bdcdfb88a0 Sandbox API went down https://status.straddle.com/ Fri, 19 Dec 2025 11:08:00 +0000 https://status.straddle.com/#6a2cf6f5b6cf95ed314737a1438a54f627e1e27175cf949d416c9ac519b7120e Production Dashboard recovered https://status.straddle.com/ Fri, 19 Dec 2025 11:04:29 +0000 https://status.straddle.com/#6a2cf6f5b6cf95ed314737a1438a54f627e1e27175cf949d416c9ac519b7120e Production Dashboard went down https://status.straddle.com/incident/780635 Fri, 05 Dec 2025 09:18:00 -0000 https://status.straddle.com/incident/780635#cab1d33b2a59f5f083a35aa1218ddd655ccdd846efb0baa2da298d43317c2b4b Services have returned to normal and users can log into our dashboard. We are continuing to monitor the situation. https://status.straddle.com/incident/780635 Fri, 05 Dec 2025 09:12:00 -0000 https://status.straddle.com/incident/780635#53fed814d09d62e278fff80d9eea8edeb7cb7567e22e6dd8ade0c1f0203607ba An ongoing incident with our SSO/Login provider and Cloudflare has resulted in our users being unable to login in to our dashboard. We are monitoring the situation and will provide updates in due course. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 18:03:00 -0000 https://status.straddle.com/incident/768931#153a8d0395f1adaf1265b7f432d9b724d62fa14ae3a489f236d8c01a2fd8d61b Cloudflare has resolved the incident and marked it as closed. All of our services are now operating normally with no performance degradation. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 18:03:00 -0000 https://status.straddle.com/incident/768931#153a8d0395f1adaf1265b7f432d9b724d62fa14ae3a489f236d8c01a2fd8d61b Cloudflare has resolved the incident and marked it as closed. All of our services are now operating normally with no performance degradation. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 18:03:00 -0000 https://status.straddle.com/incident/768931#153a8d0395f1adaf1265b7f432d9b724d62fa14ae3a489f236d8c01a2fd8d61b Cloudflare has resolved the incident and marked it as closed. All of our services are now operating normally with no performance degradation. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 14:43:00 -0000 https://status.straddle.com/incident/768931#f525395a405f62705ec4791ee6c80b3629e60fd922734c70d58ad7c74eb4f0fa Cloudflare have moved the incident to monitoring. We will continue to monitor and resolve our incident once sure. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 14:43:00 -0000 https://status.straddle.com/incident/768931#f525395a405f62705ec4791ee6c80b3629e60fd922734c70d58ad7c74eb4f0fa Cloudflare have moved the incident to monitoring. We will continue to monitor and resolve our incident once sure. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 14:43:00 -0000 https://status.straddle.com/incident/768931#f525395a405f62705ec4791ee6c80b3629e60fd922734c70d58ad7c74eb4f0fa Cloudflare have moved the incident to monitoring. We will continue to monitor and resolve our incident once sure. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 14:05:00 -0000 https://status.straddle.com/incident/768931#e234fdf67f54e9c9bdb4a3369f8b18fd133b652427d78ab3c86ae2633afe372e Cloudflare had recovered but incident is ongoing. Recently seen some degradation on services that had recovered for a while. Will update when cloudflare announce more information. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 14:05:00 -0000 https://status.straddle.com/incident/768931#e234fdf67f54e9c9bdb4a3369f8b18fd133b652427d78ab3c86ae2633afe372e Cloudflare had recovered but incident is ongoing. Recently seen some degradation on services that had recovered for a while. Will update when cloudflare announce more information. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 14:05:00 -0000 https://status.straddle.com/incident/768931#e234fdf67f54e9c9bdb4a3369f8b18fd133b652427d78ab3c86ae2633afe372e Cloudflare had recovered but incident is ongoing. Recently seen some degradation on services that had recovered for a while. Will update when cloudflare announce more information. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 12:38:00 -0000 https://status.straddle.com/incident/768931#9316fdf9b30b14b3d63f30d281f80505aa614a085822d51e1b2776ea2bbd03cb An incident with Cloudflare cause some availability issues with our services. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Our team is investigating further but payment processing is currently unaffected. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 12:38:00 -0000 https://status.straddle.com/incident/768931#9316fdf9b30b14b3d63f30d281f80505aa614a085822d51e1b2776ea2bbd03cb An incident with Cloudflare cause some availability issues with our services. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Our team is investigating further but payment processing is currently unaffected. https://status.straddle.com/incident/768931 Tue, 18 Nov 2025 12:38:00 -0000 https://status.straddle.com/incident/768931#9316fdf9b30b14b3d63f30d281f80505aa614a085822d51e1b2776ea2bbd03cb An incident with Cloudflare cause some availability issues with our services. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Our team is investigating further but payment processing is currently unaffected. https://status.straddle.com/incident/724610 Mon, 15 Sep 2025 14:55:00 -0000 https://status.straddle.com/incident/724610#6bdb313145746e1ee64d27a327d37564ebd25d7f905551942562a95d05e223cb Our Authentication Provider is no longer reporting degradation. All services, including the Straddle Portal, are operating normally. https://status.straddle.com/incident/724610 Mon, 15 Sep 2025 14:11:00 -0000 https://status.straddle.com/incident/724610#2b3e498866bc9597d8bdce8f32b2af3c8362ce76d7065b1231c2bbf1f97c5bcc We are aware that our Authentication Provider is experiencing some degradation. As a result, some users may be unable to log in to the Straddle Portal. All Straddle APIs remain unaffected and are functioning as expected. https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 13:00:00 -0000 https://status.straddle.com/incident/707199#c238ba47305c663df65b6d4319c146e655ce9a315cc17f0f901c8ec59045931e Maintenance completed https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 13:00:00 -0000 https://status.straddle.com/incident/707199#c238ba47305c663df65b6d4319c146e655ce9a315cc17f0f901c8ec59045931e Maintenance completed https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 13:00:00 -0000 https://status.straddle.com/incident/707199#c238ba47305c663df65b6d4319c146e655ce9a315cc17f0f901c8ec59045931e Maintenance completed https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 12:00:00 -0000 https://status.straddle.com/incident/707199#ed38cb07f290dcc9a6ebc879b569c88fb1458a2081da603245f8e6fc439c4aff ## Scheduled System Maintenance - Infrastructure Upgrade We will be performing scheduled maintenance to upgrade our infrastructure to a higher availability tier. This enhancement will significantly improve system performance, reliability, and redundancy across all Straddle services. **What to expect:** - All Straddle services will be temporarily unavailable during the maintenance window - Payment processing, API access, and dashboard functionality will be paused - Any queued transactions will be processed immediately after service restoration **Why we're doing this:** We're migrating to an enhanced cloud infrastructure tier that will deliver faster processing speeds, improved system stability, and better fault tolerance. This upgrade is part of our commitment to providing you with the most reliable payment infrastructure possible. We appreciate your patience during this brief interruption. Our team will be monitoring the upgrade closely to ensure a smooth transition. https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 12:00:00 -0000 https://status.straddle.com/incident/707199#ed38cb07f290dcc9a6ebc879b569c88fb1458a2081da603245f8e6fc439c4aff ## Scheduled System Maintenance - Infrastructure Upgrade We will be performing scheduled maintenance to upgrade our infrastructure to a higher availability tier. This enhancement will significantly improve system performance, reliability, and redundancy across all Straddle services. **What to expect:** - All Straddle services will be temporarily unavailable during the maintenance window - Payment processing, API access, and dashboard functionality will be paused - Any queued transactions will be processed immediately after service restoration **Why we're doing this:** We're migrating to an enhanced cloud infrastructure tier that will deliver faster processing speeds, improved system stability, and better fault tolerance. This upgrade is part of our commitment to providing you with the most reliable payment infrastructure possible. We appreciate your patience during this brief interruption. Our team will be monitoring the upgrade closely to ensure a smooth transition. https://status.straddle.com/incident/707199 Sat, 23 Aug 2025 12:00:00 -0000 https://status.straddle.com/incident/707199#ed38cb07f290dcc9a6ebc879b569c88fb1458a2081da603245f8e6fc439c4aff ## Scheduled System Maintenance - Infrastructure Upgrade We will be performing scheduled maintenance to upgrade our infrastructure to a higher availability tier. This enhancement will significantly improve system performance, reliability, and redundancy across all Straddle services. **What to expect:** - All Straddle services will be temporarily unavailable during the maintenance window - Payment processing, API access, and dashboard functionality will be paused - Any queued transactions will be processed immediately after service restoration **Why we're doing this:** We're migrating to an enhanced cloud infrastructure tier that will deliver faster processing speeds, improved system stability, and better fault tolerance. This upgrade is part of our commitment to providing you with the most reliable payment infrastructure possible. We appreciate your patience during this brief interruption. Our team will be monitoring the upgrade closely to ensure a smooth transition. https://status.straddle.com/incident/661367 Wed, 30 Jul 2025 23:09:00 -0000 https://status.straddle.com/incident/661367#450bc8f53eebda08d9ea9fa13e55c2757ed4a2b0c60264d1d33d2d9d6525c428 The issue with the database degradation is fixed and we are currently investigating the Root Cause of the incident. Access to Sandbox was restored, and we will release new communications when the Root Cause is identified. https://status.straddle.com/incident/661367 Wed, 30 Jul 2025 22:12:00 -0000 https://status.straddle.com/incident/661367#f0bae3935078eb0bd3ab0db37a7286e700d2849483462d1139d6761f03e7174f Notice: Some services in the sandbox environment are currently experiencing degraded database performance. Our team is actively investigating the issue. Production systems are not affected.