Previous incidents
Intermittent 5xx errors affecting authentication flows
Resolved Mar 10 at 12:40pm EDT
Our identity provider has enabled a mitigation and reports that services are now operational. We are seeing signs of recovery in authentication-related flows in Straddle and are continuing to monitor for any residual issues or anomalous behavior.
1 previous update
FedACH Service Disruption — ACH Processing Delays
Resolved Mar 03 at 03:01pm EST
The Federal Reserve has restored FedACH services as of 1:41 PM ET. The application is operating normally and Straddle has resumed file delivery for all ACH processing windows.
STRADDLE STATUS
All Straddle services, APIs, and dashboards remain fully operational. Normal ACH processing has resumed across all windows.
CURRENT STATUS
FedACH application restored and operating normally
All queued same-day ACH payments are being processed and delivered
Future-dated ACH items and standard ...
1 previous update
Performance Degradation — Identity Provider
Resolved Feb 19 at 01:40pm EST
We've observed stable operations and are marking this incident as resolved.
2 previous updates
Increased API timeouts
Resolved Feb 10 at 03:30pm EST
We identified the root cause of the API disruption as a degraded database index that was impacting query performance.
The index has been corrected and service has been fully restored.
We are continuing to monitor the system closely.
1 previous update